Thanks for purchasing our product i.e. play online rummy at gwenterprises.info operated by ONE TIME SOFTWARE I.T SOLUTIONS
Generally, we DO NOT offer a full money-back guarantee for all purchases made on our website keeping in mind the business line, goods and services we offer. Also, with adequate measures placed to keep you aware of all the actions you take on your behalf, we believe we have minimized human error to a great extent. Howsoever, within 2 working days If you are not satisfied with the product that you have purchased from us and have not absolutely used it, you can get your money back provided on a case to case basis, where you may need to provide intent and prove your inability to perceive or understand the actions you have taken while making a purchase. Post a successful assessment, you may be eligible for a full or partial reimbursement within 7 working calendar days of your purchase.
If you have any additional questions or would like to request a refund, feel free to contact us at onetimesoftware2@gmail.com
In the event, a play online rummy Game is cancelled by gwenterprises due to technical or other glitches at our end or due to some player(s) indulging in any form of unfair game play; the following settlement policy shall be followed:
In the event of cancellation of a Points Rummy Cash Game, the table balance of each player is restored to the amount at the beginning of the cancelled Cash Game and credited back to each player’s account. The same process is applied in Points Rummy Cash Games where collusion or cheating is detected in addition to any further action that gwenterprises decides to take against players engaging in such activities as per the Terms.
In the event of cancellation of a Pool Rummy Cash Game, the sum of all entry fees less gwenterprises´s service charge only from the entry fee paidby players eliminated prior to the round when the Cash Game was cancelled, shall be equally distributed among the remaining players. In Pool Rummy Cash Games where collusion or cheating is detected, the entry fee paidby other players is refunded to them and the entry fee paidby players indulging in collusion or cheating is dealt with as per the Terms in addition to such further action as may be necessary in the opinion of gwenterprises.
Free entry Promotional Tournaments:
In the event of cancellation of a Free entry Promotional Tournament, there are three options which the gwenterprises Operations Team, at their sole discretion, may adopt to process settlement.
Tournament will be cancelled and any entry tickets used by players will be returned
The prize pool only for the cancelled round will be equally distributed among the players qualifying from the last completed round. If tickets are to be given as prizes in the cancelled round, qualifiers from the last completed round will be given tickets as prizes
The prize pool for all remaining unfinished rounds will be equally distributed among the players who qualify from the last completed round. If tickets are to be given as prizes in the cancelled round, qualifiers from the last completed round will be given tickets as prizes
From the entry fee pool, gwenterprises will collect service charge only from the entry fee paidby players eliminated up to the last completed round and the remaining amount shall be distributed equally among the qualifiers from the last completed round. If tickets are to be given as prizes in the cancelled round, qualifiers from the last completed round will be given tickets as prizes
In the event of cancellation of a Deals Rummy Cash Game, the sum of all entry fees less gwenterprises's service charge only from the entry fee paidby players eliminated prior to the round when the Cash Game was cancelled, shall be equally distributed among the remaining players. In Deals Rummy Cash Games where collusion or cheating is detected, the entry fee paidby other players is refunded to them and the entry fee paidby players indulging in collusion or cheating is dealt with as per the Terms in addition to such further action as may be necessary in the opinion of gwenterprises.
ONE TIME SOFTWARE I.T SOLUTIONS support team is available round the clock 24x7 to give you the Best Rummy Experience. Connect with our customer support team from your registered email ID at onetimesoftware2@gmail.com and share your concern or issue. Our representative will get back to you with a solution shortly.